The mission of the District of Columbia Taxicab Commission (DCTC) is to ensure that the citizens and visitors of the District of Columbia have a safe, comfortable, efficient and affordable taxicab experience in well-equipped vehicles operated by highly qualified individuals who have knowledge of the District’s streets, boundaries and tourist destinations. It also assures that the public vehicle-for-hire industry is economically sound.
Summary of Services
The DCTC provides services to approximately 8,500 taxicab drivers including 1,400 independent owner operators and 116 taxicab companies who together operate 6,500 taxis and 103 independent limousine drivers and 27 limousine companies. DCTC participates in and/or conducts adjudication services and imposes fines for complaints that are filed against taxicab drivers. DCTC Public Vehicle enforcement (Hack) Inspectors conducts daily taxicab inspections. DCTC also resolves more than 1,000 customer complaints annually and responds to more than 6,000 inquiries annually about lost items.