Please note: These service numbers are for District of Columbia participants only.
 

DHS Customer Service Number

• (202) 727-5355 (for questions regarding your balance, monthly renewal issues, and recertification)
• https://dhs.dc.gov/page/electronic-benefits-transfer-ebt-cards

EBT Customer Service Number

• (202) 724-1452 Local (for administrative questions regarding your physical EBT card)
• 888-304-9167 Toll Free (EBT card related services)

EBT Retailer Customer Service

• 800-831-5235 Retailer Only
• 877-823-4369 Retailer Application Only (USDA/Food and Nutrition Service)

EBT Training Center Hours & Locations

8:15 am – 4:45 pm
611 H Street, NE
Washington, DC 20002
(202) 543-6700

8:15 am – 4:45 pm
1649 Good Hope Rd, SE
Washington, DC 20020
(202) 610-5859