WASHINGTON, DC - At a ribbon-cutting ceremony this morning, Mayor Anthony A. Williams, Interim Chief Financial Officer Earl C. Cabbell and Deputy Chief Financial Officer for Tax and Revenue Natwar M. Gandhi welcomed the public to the Office of Tax and Revenue's new home at 941 North Capitol Street, NE. Eventually, the Department of Consumer and Regulatory Affairs will be co-located with the Office of Tax and Revenue.
"This is a major step forward in providing better, more efficient services to the taxpayers of the District of Columbia," said Williams, Cabbell, and Gandhi in a joint statement. "Our number one priority at the Office of Tax and Revenue is to provide customer-friendly atmosphere where taxpayers can receive the information and services they need to meet their tax obligations."
New One-Stop Customer Service Center
One of the key features of the newly located Office of Tax and Revenue is its Customer Service Center, where taxpayers can get all tax-related information from one place instead of having to contact different sources for information about various taxes.
"We reorganized and combined three separate service centers from our former location into a one-stop center where taxpayers can receive information about business, individual, real property, and other taxes," said Sherryl Hobbs Newman, director of the Customer Service Administration. "We cross-trained staff to be able to answer questions on everything from refund status, account status, payment agreements, tax preparation, and business tax registration. Plus, we have a new line management system that will assist in the efficient flow of customers visiting the center."
Other features of the new center include 13 customer service windows, six public access terminals, and four hearing rooms if a taxpayer needs to consult with a customer service representative regarding more complex tax issues. Additionally, the Office of Tax and Revenue recently introduced a problem resolution office, a taxpayer appeals process, and an expanded electronic filing program.
Problem Resolution Office:
The problem resolution office is designed to aid taxpayers who have been unable to get their problems satisfactorily resolved within a reasonable amount of time. Independent from all other Office of Tax and Revenue functions, the problem resolution officer provides a means of getting timely closure on a tax question or matter. Examples of cases that the problem resolution officer would consider include: the taxpayer has not received a response or action by the date promised or at least 45 days has passed since the initial inquiry and the taxpayer has not received an acknowledgement or final response. For further information about this program, taxpayers may contact Minnetta Coles, problem resolution officer, at (202) 442-6348.
Office of Tax Appeals:
The mission of the newly established Office of Tax Appeals is to provide District taxpayers an opportunity to resolve disputes with a business or individual income tax audit or collection action without litigation through an independent appeals process. Taxpayers who do not agree with an audit or collection determination must submit a written protest. A hearing will then be arranged for a discussion of the disputed issues. Within 30 days of the conclusion of the hearing, the Office of Tax Appeals will issue a decision either ordering the audit or collection division to grant the relief the taxpayer was seeking or affirming the examination or collection action. For more information on the appeals process, taxpayers can contact Ed Blick, acting director of the Office of Tax Appeals, at (202) 442-6514.
Expanded Electronic Filing
After a successful pilot program in 1997, the District of Columbia is offering a full electronic filing program for individual income tax returns. There are two ways in which taxpayers can file electronically--through a tax practitioner or through a commercial online filing company called TurboTax, which allows taxpayers to transmit their DC and federal returns electronically from their home PC for a fee. Taxpayers can contact TurboTax at www.turbotax.com. As of Feb. 23, the District has already received 5,293 electronic returns.
Access to Information via the Web
Taxpayers can receive tax information via the Internet at www.dccfo.com under the icon taxpayer information.
OFFICE OF TAX AND REVENUE CUSTOMER SERVICE FOR THE 1999 TAX FILING SEASON:
How to reach us:
Taxpayers may contact the Customer Service Telephone Information Center at (202) 727-4TAX or visit the Customer Service Center at 941 North Capitol Street, NW (First floor) for DC individual income, business, and/or real property tax information. Customer service representatives are available Monday through Friday, except holidays, from 8:30 am until 4:30 pm
Extended telephone hours during the 1999 tax season:
March 31 through April 11: 8:15 am to 6:00 pm
April 14 and April 15: 8:15 am to 8:00 pm
Extended Hours for Income Tax Preparation Assistance:
April 1 through April 14: 8:15 am to 7:00 pm
April 3 and April 10 (Saturdays): 9:30 am to 1:30 pm
April 15: 8:15 am to 8:00 pm
You may obtain DC tax forms at the following locations (through April):
Municipal Center (6:30 am to 8:00 pm) at 300 Indiana Avenue, NW
Union Square (8:30 am to 4:45 pm) 941 North Capitol Street NE
Recorder of Deeds (8:30 am to 4:30 pm) at 515 D Street NW
Reeves Center (7:00 am to 7:00 pm) 2000 14th Street NW
One Judiciary Square (7:00 am until 7:00 pm) 441 4th Street NW, 1st Floor
Potomac Building (7:00 am to 4:30 pm) at 614 H Street NW
Martin Luther King Memorial Library (10:00 am to 5:30 pm) at 901 G Street NW
The Individual D-40 Income Tax booklet is also available at other DC Public Libraries. Please call (202) 727-4TAX if you need DC forms mailed to you or you can retrieve forms online at www.dccfo.com under the icon of taxpayer services.
Phone number for the hearing impaired is (202) 442-6460.
Spanish language assistance is available upon request.