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Office of the Chief Financial Officer
 

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Problems with EBT Cards in the District of Columbia?

Please note: These service numbers are for District of Columbia participants only.
 

DHS Customer Service Number

  • (202) 727-5355 (for questions regarding your balance, monthly renewal issues, and recertification)

EBT Customer Service Number

  • (202) 724-1452 Local (for administrative questions regarding your physical EBT card)
  • 888-304-9167 Toll Free (EBT card related services)

EBT Retailer Customer Service

  • 800-831-5235 Retailer Only
  • 877-823-4369 Retailer Application Only (USDA/Food and Nutrition Service)

EBT Training Center Hours & Locations

8:15 am – 4:45 pm
611 H Street, NE
Washington, DC 20002
(202) 543-6700

8:15 am – 4:45 pm
1649 Good Hope Rd, SE
Washington, DC 20020
(202) 610-5859

Contact TTY: 
711