The Office of the Ombudsperson For Children (OFC) is committed to working collaboratively across systems that impact the D.C. Child and Family Services Agency (CFSA) children to foster improved outcomes, strengthen service delivery and increase accountability. 

Summary of Services 

The Office of the Ombudsperson for Children (OFC) will receive complaints and make recommendation for resolution of complaints from CFSA constituents involving an administrative act of CFSA or a CFSA affiliate. OFC will also facilitate interagency communication and coordination related to issues impacting CFSA children. OFC may investigate on its own initiative, systemic concerns related to CFSA children including issues relating to interagency communication and coordination. OFC will review and provide recommendations to policies, procedures, regulations, and directives as established, implemented or practiced by CFSA or a CFSA affiliate. In addition, OFC will notify the appropriate CFSA contact, including the Agency Director and Office of General Counsel (OGC), if necessary, of identified concerns and make recommendations for improvement. OFC will facilitate communication between CFSA and CFSA constituents as needed; offer voluntary conflict resolution services and provide education, information and referrals to individuals as appropriate.