The 2017-2021 Strategic Plan focuses on seven strategic objectives, which strengthen the OCFO organization and enable us to better serve the residents and businesses of the District of Columbia. Here is a list of the strategic objectives:

1. Improve Customer Service
2. Create a Culture of Continuous Improvement
3. Improve Transparency and Quality of Information
4. Manage Risk and Prevent Fraud
5. Implement Quality Financial Systems
6. Develop, Attract, and Retain High-Quality Employees
7. Manage a Fair and Equitable System to Fully Collect District Revenues

The plan includes 25 new or ongoing initiatives that support one or more of the seven objectives. In general, it calls for implementing and maintaining quality financial systems, ensuring that best practices are in place for areas ranging from fraud prevention to lottery operations, improving the vendor payment process, developing a long-range capital asset financing plan, improving our online tools for better interactions with residents and businesses, and ensuring our internal programs, policies, and procedures support a workplace culture that attracts and retains the highest caliber of employees.

For more information, view the Strategic Plan.