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CCU Frequently Asked Questions

            1. What is the mission of the Central Collection Unit (CCU)?

Answer: The Central Collection Unit’s mission is to support the Office of the Chief Financial Officer, Office of Finance and Treasury by enhancing the financial stability of the Government of the District of Columbia through effective and efficient administration of non-tax payment compliance by enforcing the law with fairness and integrity.

            2. What debts are the CCU responsible for collecting?

Answer: The CCU is responsible for collecting virtually all District related debts with the exception of debts collected by the Office of Tax and Revenue, Water and Sewage; and Child Support . CCU is currently not collecting for all District agencies, but will continue to increase agency collection efforts.

           3. What type of collection tools are utilized by the CCU?

Answer: The CCU has the authority through legislation to work out Installment agreements, file liens with the Recorder of Deeds, file Civil Suits, take enforced collection such as wage garnishment and consider settlements of the debt. Certain collection actions are in conjunction with Office of General Counsel coordination and approval. All of these collection tools are at the discretion of the CCU based entirely on the facts and circumstances of each case.

          4. Who actually collects the debts on behalf of the CCU?

Answer: The CCU contracts for the majority of collections through outside collection contractors. The collection contractors each have policies and procedures for debt collection with CCU oversight. The collection contractors send out letters and make telephone calls to debtors, notify Credit Bureaus, and will refer unique collection matters to CCU management for review. Additionally, the CCU will discuss delinquent liabilities and payment arrangements, as needed through the CCU main telephone or at its walk in site.

           5. What is the telephone number and office location of the CCU?

Answer: The main telephone number for the CCU is (202) 727-0771 and the customer service walk-in address is: 1101 4th Street, SW, 2nd Floor, Washington, DC 20024. The telephone hours of operation are Monday through Friday, 8:15 am until 4:30 pm; and walk-in hours of operation are Monday through Friday 8:00 am until 4:00 pm. 

           6. Does the CCU handle DMV tickets and insurance fines?

Answer: The CCU does work DMV related fines and penalties that are over 90 days old.  The debt must be over 90 days old.  The CCU will not discuss the validity of DMV fines or penalties; and will not consider payment arrangements for DMV debts that can be contested. CCU suggests researching www.dmv.dc.gov for additional information.

           7. What about DPW Boot, Towing and Impound related debt?

Answer: The CCU follows the provisions of "The DMV Immobilization Act of 2013”. This means that all DMV fines and penalties must be addressed prior to a vehicle being released from boot or impound. 

           8. What about adherence to the District Clean Hands Act?

Answer: The CCU does require compliance with the District Clean Hands Act as it applies to payment of District delinquent debts. Therefore, any payment arrangements must include all District agency liabilities of $100.00 or more. Public Hearing on 811119-246, "Clean Hands Amendment Act of 2011"

           9. Is there a minimum balance due and/or down payment when CCU considers a payment arrangement?

Answer: Yes, the minimum balance due is $350.00; and the minimum down payment is 25% for District residents. Payment arrangements for non-District residents are not granted. Other payment options may be discussed by CCU Collection Representatives.

          10. Does the CCU require financial documentation before considering payment arrangements?

Answer: When the CCU is considering payment options, the CCU staff may require financial documentation and analysis. This could consist of bank statements, income statements, verification of necessary living expenses, secured debts, and proof of residency if a District resident.

          11. What is required for proof of District residency?

Answer: See Additional Information

          12. What methods of payment are acceptable to the CCU and where can debts be paid?

Answer: See Additinal Information