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CCU Frequently Asked Questions

            1. What is the mission of the Central Collection Unit (CCU)?

Answer: The mission of the Central Collection Unit is to support the Office of the Chief Financial Officer, Office of Finance and Treasury by enhancing the financial stability of the Government of the District of Columbia through effective and efficient administration of non-tax payment compliance by enforcing the law with fairness and integrity.

            2. What debts are the CCU responsible for collecting?

Answer: The CCU is responsible for collecting virtually all District government related debts with the exception of tax debts collected by the Office of Tax and Revenue, Water and Sewage; and Child Support. The CCU is not yet fully operational, therefore not all eligible debts are assigned to the CCU for collection.

           3. What type of collection tools are utilized by the CCU?

Answer: The CCU has the legislative authority to work out payment installment agreements, file liens with the Recorder of Deeds, initiate Civil Suits; take enforced collection action, attach District employee salaries (subject to limitations), consider debt settlements, and other collection actions. Certain collection actions are in conjunction with Office of General Counsel and the Office of the Attorney General. All of these collection tools are at the discretion of the CCU based entirely on the facts and circumstances of each case.

          4. Who actually collects the debts on behalf of the CCU?

Answer: The CCU contracts for the majority of collections through an Outside Collection Agency (OCA). The OCA’s each have policies and procedures for debt collection with CCU oversight. The OCA’s generally send out letters and make telephone calls to debtors, set up limited payment arrangements, notify Credit Bureaus (based on the type of debt owed), and will refer unique collection matters to CCU management for review. The CCU handles collection matters through its central telephone number or in its Customer Operations Center

           5. What is the telephone number and office location of the CCU?

Answer: The main telephone number for the CCU is (202) 727-0771 and the customer service walk-in address is: 1101 4th Street, SW, 2nd Floor, Washington, DC 20024. The telephone hours of operation are Monday through Friday, 8:00 am until 4:30 pm; and walk-in hours of operation are Monday through Friday 8:00 am until 4:00 pm.

           6. Does the CCU handle DMV tickets and insurance fines?

Answer: The CCU does work DMV related fines and penalties that are over 90 days old. The debt must be over 90 days old. The CCU will not discuss the validity of DMV fines or penalties; and will not discuss DMV debts that can be contested through Adjudication Services. CCU suggests researching www.dmv.dc.gov or contacting “311” for additional information.

           7. What about DPW Boot, Towing and Impound related debt?

Answer: The CCU follows the provisions of "The DMV Immobilization Act of 2013”. This means that all DMV fines and penalties; and related boot, tow, impound fees must be paid prior to a vehicle being released from boot or impound.  

           8. What about adherence to the District Clean Hands Act?

Answer: he CCU does require compliance with the District Clean Hands Act as it applies to payment of District delinquent debts. Therefore, any payment arrangements must include all District agency liabilities of $100.00 or more. Public Hearing on 811119-246, "Clean Hands Amendment Act of 2011"

           9. Is there a minimum balance due and/or down payment when CCU considers a payment arrangement?

Answer: Yes, the minimum balance due is $350.00; and the minimum down payment is 25%. Installment payment agreements for non-District residents are prohibited. Other payment options may be available for both District and Non-District residents. Contact the CCU for additional information.

          10. Does the CCU require financial documentation before considering payment arrangements?

Answer: When the CCU is considering payment options, the CCU staff may require financial documentation and analysis. This could consist of bank statements, income statements, verification of necessary living expenses, secured debts, and proof of residency if a District resident.

          11. What is required for proof of District residency?

Answer: See Additional Information

          12. What methods of payment are acceptable to the CCU and where can debts be paid?

Answer: See Additional Information