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DMV Customer Flyers

Monday, May 23, 2016

ATTENTION DMV CUSTOMERS

Important Information
Office of Finance and Treasury
Central Collection Unit (CCU)

*** The Department of Motor Vehicles is no longer responsible for the collection of delinquent tickets; or delinquent insurance lapse violations (91 days old or later). Collection of these delinquent debts is now handled by the CENTRAL COLLECTION UNIT (CCU).

*** If your debt is less than 91 days old, please go to Adjudication Services (301 C Street, NW); call DMV at (202) 727-5000 or 311; or contact Professional Account Management (PAM) at 866-353-7145 if you received a notice or telephone call from PAM.

IMPORTANT:  Customers are advised to visit DMV Adjudication Services prior to calling or visiting the CCU in order to secure a complete printout of all outstanding DMV tickets, insurance lapse issues, etc.

 

CCU TELEPHONE CONTACT INFORMATION: 

CCU Telephone Number: (202) 727-0771
CCU Telephone Hours: Monday - Friday, 8:15 AM - 4:30 PM

 

CCU CUSTOMER SERVICE LOCATION:

1101 4th Street, SW, 2nd Floor
Washington, DC 20024

CCU Walk-In Hours of Operation: Monday – Friday, 8:00AM – 4:00PM
 

VALID GOVERNMENT ISSUED PHOTO ID IS REQUIRED TO CONDUCT BUSINESS WITH THE CCU

 

In order to discuss payment options with the CCU:

·         Customers must be unable to pay the balance due in full

·         Aggregate ticket/fee/insurance lapse violations must exceed $350.00

·         Debts must be at least 91 days old

·         Customers may be required to provide financial verification, including bank statements, verification of income, verification of necessary living expenses, etc.

 

IMPORTANT:  The CCU generally only considers installment payment agreements for qualifying District Residents.  Payment agreement consideration for non-District residents, previously defaulted agreements, or for vehicles that have been booted, towed and/or impounded are prohibited.

 

Customers that simply want to pay off tickets (single or multiple) can either pay online at www.dmv.dc.gov, at DMV Adjudication Services, or through PAM, by calling them at 866-353-7145 (if the customer received a notice from PAM).