CCU Frequently Asked Questions
- WHAT IS THE MISSION OF THE CENTRAL COLLECTION UNIT (CCU)?
Answer: The Central Collection Unit’s mission is to support the Office of the Chief Financial Officer, Office of Finance and Treasury by enhancing the financial stability of the Government of the District of Columbia through effective and efficient administration of non-tax payment compliance by enforcing the law with fairness and integrity.
- WHAT DEBTS ARE THE CCU RESPONSIBLE FOR COLLECTING?
Answer: The CCU is responsible for collecting virtually all District related debts with the exception of debts collected by the Office of Tax and Revenue, Water and Sewage; and Child Support . CCU is currently not collecting for all District agencies, but will continue to increase agency collection efforts.
- WHAT TYPE OF COLLECTION TOOLS ARE UTILIZED BY THE CCU?
Answer: The CCU has the authority through legislation to work out Installment agreements, file liens with the Recorder of Deeds, file Civil Suits, take enforced collection such as wage garnishment and consider settlements of the debt. Certain collection actions are in conjunction with District General Counsel coordination and approval. All of these collection tools are at the discretion of the CCU based entirely on the facts and circumstances of each case.
- WHO ACTUALLY COLLECTS THE DEBTS ON BEHALF OF THE CCU?
Answer: The CCU contracts for the majority of collections through outside collection contractors . The collection contractors each have policies and procedures for debt collection with CCU oversight The collection contractors send out letters and make telephone calls to debtors,notify Credit Bureaus, and will refer unique collection matters to CCU management for review. Additionally, the CCU will discuss delinquent liabilities and payment arrangements, as needed through the CCU main telephone or at its walk in site.
- WHAT IS THE TELEPHONE NUMBER AND OFFICE LOCATION OF THE CCU?
Answer: The main telephone number for the CCU is (202) 727-0771 and the customer service walk-in address is: 1101 4th Street, SW, 2nd Floor, Washington, DC 20024. The telephone hours of operation are Monday through Friday, 8:15AM until 4:30PM; and walk-in hours of operation are Monday through Friday 9:00AM until 3:30PM. The CCU also has an Internet site. http://cfo.dc.gov/service/central-collection-unit.
- DOES THE CCU HANDLE DMV TICKETS AND INSURANCE FINES?
Answer: The CCU does work DMV related fines and penalties that are over 90 days old. The debt must be over 90 days old, but CCU will work total DMV debts if some are over and others under 90 days old, in an attempt to resolve all related DMV debts. The CCU will not discuss the validity of DMV fines or penalties; and will not consider payment arrangements for DMV debts that can be contested unless the debtor waives his/her right to contest, and completes the applicable form. CCU suggests researching www.dmv.dc.gov for additional information.
- WHAT ABOUT DPW BOOT, TOWING AND IMPOUND RELATED DEBT?
Answer: The CCU follows the provisions of "The DMV Immobilization Act of 2013”. This means that all DMV fines and penalties must be addressed prior to a vehicle being released from impound. This Act is not related to debt collection, and it does not prevent the CCU from initiating payment arrangements, prior to a vehicle being released from impoundment. However, the CCU policy will only consider payment options, based on the facts and circumstances of each case, and is subject to managerial approval. .
- WHAT ABOUT ADHERANCE TO THE DISTRICT CLEAN HANDS ACT?
Answer: The CCU does require compliance with the District Clean Hands Act as it applies lo payment of District delinquent debts. Therefore, any payment arrangements must include all District agency liabilities of $100.00 or more.
Link to Clean Hands Act> Public Hearing on 811119-246, "Clean Hands Amendment Act of 2011"
- IS THERE A MINIMUM BALANCE DUE AND/OR DOWN PAYMENT WHEN CCU CONSIDERS A PAYMENT ARRANGEMENT?
Answer: Yes, the minimum balance due is $350.00; and the minimum down payment is 25% for District residents. Payment arrangements for non-District residents are generally not granted.
- WHEN WILL THE CCU CONSIDER PAYMENT ARRANGEMENTS?
Answer: The CCU reviews the facts and circumstances of each case and will attempt to resolve the debt in a consistent, firm but fair manner. Payment arrangements are not automatic and will be determined by the CCU.
- DOES THE CCU REQUIRE FINANCIAL DOCUMENTATION BEFORE CONSIDERING PAYMENT ARRANGEMENTS?
Answer: When the CCU is considering payment options, the CCU staff may require financial documentation and analysis. This could consist of bank statements, income statements, verification of necessary living expenses, secured debts, and proof of residency if a District resident.
- WHAT IS REQUIRED FOR PROOF OF DISTRICT RESIDENCY?
Answer: The following is required as proof of District residency:
- Valid District of Columbia Driver’s License;
- Valid Washington DC Identification Card (DC ID Card);
If neither document is available as proof of residency, valid picture identification (U.S. passport; U.S. passport card, foreign government-issued passport, U.S. Military ID, valid employer required ID card, valid student ID card, etc.) AND any of the following documentation would be considered as acceptable verification, and generally should be provided to the assistor for the current and previous month. The Central Collection Unit (CCU) designee may require additional verification as determined on a case-by-case basis. Acceptable documentation includes:
- Copy of a recorded District of Columbia Deed indicating the person has legal title to real property considered to be their personal residence (address of residency);
- Copy of District of Columbia Real Estate Tax Assessment record verifying ownership of real property with improvement (home), considered to be their personal residence (address of residency);
- Recent pay stubs (1-2 months) showing District residency with district tax withholdings;
- Copy of landlord / lease agreement for renters. The agreement must list the person as being legally liable for adhering to terms of the lease/payment agreement, and payment of lease/rent at the time of initiating the payment agreement;
- Copy of a utility bill, telephone bill, cable bill, satellite bill, homeowners or renter’s insurance. The bill (invoice) must list the person as being legally liable for payment of the bill at the time of initiating the agreement
- WHAT METHODS OF PAYMENT ARE ACCEPTABLE TO THE CCU AND WHERE CAN DEBTS BE PAID?
Answer: The CCU will accept cash, money order, or credit card payment. Acceptable credit cards are Visa and MasterCard. Payments made on CCU Installment Agreements may be paid through the OFT Cashier. DMV payments that are not the result of a CCU generated payment agreement must be paid at the DMV.