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CCU Frequently Asked Questions

  1. What is the mission of the Central Collection Unit (CCU)?

Answer: The Central Collection Unit’s mission is to support the Office of the Chief Financial Officer, Office of Finance and Treasury by enhancing the financial stability of the Government of the District of Columbia through effective and efficient administration of non-tax payment compliance by enforcing the law with fairness and integrity.

  1. What debts are the CCU responsible for collecting?

Answer: The CCU is responsible for collecting virtually all District related debts with the exception of debts collected by the Office of Tax and Revenue, Water and Sewage; and Child Support . CCU is currently not collecting for all District agencies, but will continue to increase agency collection efforts.

  1. What type of collection tools are utilized by the CCU?

Answer: The CCU has the authority through legislation to work out Installment agreements, file liens with the Recorder of Deeds, file Civil Suits, take enforced collection such as wage garnishment and consider settlements of the debt. Certain collection actions are in conjunction with District General Counsel coordination and approval. All of these collection tools are at the discretion of the CCU based entirely on the facts and circumstances of each case.

  1. Who actually collects the debts on behalf of the CCU?

Answer: The CCU contracts for the majority of collections through outside collection contractors. The collection contractors each have policies and procedures for debt collection with CCU oversight. The collection contractors send out letters and make telephone calls to debtors, notify Credit Bureaus, and will refer unique collection matters to CCU management for review. Additionally, the CCU will discuss delinquent liabilities and payment arrangements, as needed through the CCU main telephone or at its walk in site.

  1. What is the telephone number and office location of the CCU?

Answer: The main telephone number for the CCU is (202) 727-0771 and the customer service walk-in address is: 1101 4th Street, SW, 2nd Floor, Washington, DC 20024. The telephone hours of operation are Monday through Friday, 8:15 am until 4:30 pm; and walk-in hours of operation are Monday through Friday 8:00 am until 4:00 pm. The CCU also has an Internet site.

  1. Does the CCU handle DMV tickets and insurance fines?

Answer: The CCU does work DMV related fines and penalties that are over 90 days old.  The debt must be over 90 days old.  The CCU will not discuss the validity of DMV fines or penalties; and will not consider payment arrangements for DMV debts that can be contested. CCU suggests researching www.dmv.dc.gov for additional information.

  1. What about DPW Boot, Towing and Impound related debt?

Answer: The CCU follows the provisions of "The DMV Immobilization Act of 2013”. This means that all DMV fines and penalties must be addressed prior to a vehicle being released from boot or impound. This Act is not related to debt collection, and it does not prevent the CCU from initiating payment options, prior to a vehicle being released from impoundment. However, the CCU policy will only consider payment options, based on the facts and circumstances of each case, and is subject to managerial approval.

  1. What about adherence to the District Clean Hands Act?

Answer: The CCU does require compliance with the District Clean Hands Act as it applies to payment of District delinquent debts. Therefore, any payment arrangements must include all District agency liabilities of $100.00 or more. Public Hearing on 811119-246, "Clean Hands Amendment Act of 2011"

  1. Is there a minimum balance due and/or down payment when CCU considers a payment arrangement?

Answer: Yes, the minimum balance due is $350.00; and the minimum down payment is 25% for District residents. Payment arrangements for non-District residents are not granted. Other payment options may be discussed by CCU Collection Representatives.

  1. When will the CCU consider payment arrangements?

Answer: The CCU reviews the facts and circumstances of each case and will attempt to resolve the debt in a consistent, firm but fair manner. Payment arrangements are not automatic and will be determined by the CCU.

  1. Does the CCU require financial documentation before considering payment arrangements?

Answer: When the CCU is considering payment options, the CCU staff may require financial documentation and analysis. This could consist of bank statements, income statements, verification of necessary living expenses, secured debts, and proof of residency if a District resident.

  1. What is required for proof of District residency?

Answer: The following is required as proof of District residency:

Proof of District Residency Status:                                 

In order to be considered a valid District of Columbia resident, the following requirements must be met:

The acceptable documents are as follows:

  • Valid District of Columbia Driver’s License;
  • Valid District of Columbia Identification Card (DC ID card);
  • Valid DC One Card

AND any of the following documentation may be considered as acceptable verification, and should be provided to the assistor for the current and previous month.  The CCU assistor may require additional verification as determined on a case-by-case basis.

Acceptable documentation includes:

  • Utility bill (Water, Gas, Electric, Oil, or Cable) with customer’s name and address, and issued within the last forty-five (45) days;
  • Unexpired lease or rental agreement with the name of the customer listed as the lessee, and issued within the last twelve (12) months;
  • DC Property Tax Bill – issued within the last twelve (12) months and presented as an original document in its entirety;
  • Homeowners or Renters Insurance Policy – issued within the last twelve (12) months, and in the name of the customer;

This is required as proof of District residency, no exceptions

  1. What methods of payment are acceptable to the CCU and where can debts be paid?

Answer: The CCU may accept cash, money order, or credit card payment. Acceptable credit cards are Visa and MasterCard. Payments made on CCU Installment Agreements may be paid through the OFT Cashier. DMV payments that are not the result of a CCU generated payment agreement must be paid to the DMV.