Program 4 - Tax Administration

Measure 4.1: Percent of returns filed electronically.

	FY 2003	FY 2004	FY 2005	FY 2006
Target	N/A	25%	30%	35%
Actual	N/A	41%	33.2%	-

Measure 4.2: Percent of documents filed electronically.

	FY 2003	FY 2004	FY 2005	FY 2006
Target	N/A	2.4%	3%	4%
Actual	N/A	1.9%	3.2%	-

Measure 4.3: Ratio of assessment changes to total value of assessments appealed.

	FY 2003	FY 2004	FY 2005	FY 2006
Target	N/A	5.5%	6.5%	6%
Actual	N/A	6.6%	6.1%	-

Measure 4.4: Delinquent account collections ($ in millions).

	FY 2003	FY 2004	FY 2005	FY 2006
Target	$78	$95	$105	$83.8
Actual	$91.3	$84.3	$79.98	-

Measure 4.5: Percent of refunds issued within 14 days.

	FY 2003	FY 2004	FY 2005	FY 2006
Target	95%	95%	95%	95%
Actual	89%	86.9%	100%	-